--- title: What Level Of Support And Training Does Edgescan To Customers?  description: Edgescan is setup in a customer focused manner. We provide customers as much information as they need in order to maximise their impact while using Edgescan. --- [Skip to content](https://kb.edgescan.com/knowledge/what-level-of-support-and-training-do-you-provide-to-customers#main-content) English Show submenu for translations [![Edgescan Cybersecurity Platform | EASM + RBVM + PTaaS](https://kb.edgescan.com/hs-fs/hubfs/Logos/23LOGOS-thicker/Edgescan-Logo-Black.png?width=200&height=40&name=Edgescan-Logo-Black.png)](https://www.edgescan.com/) Open main navigation Close main navigation - English Show submenu for translations Search the Edgescan knowledge base - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.edgescan.com/knowledge?hsLang=en) 2. [Getting Started](https://kb.edgescan.com/knowledge/getting-started?hsLang=en) 3. [Quick Start](https://kb.edgescan.com/knowledge/getting-started?hsLang=en#quick-start) # What Level Of Support And Training Does Edgescan To Customers? ## Edgescan is setup in a customer focused manner. We provide customers as much information as they need in order to maximise their impact while using Edgescan. Version Number: v1.0.2 Published Date: 10 Oct 2024 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ For new customers, contact your Edgescan sales rep to organise training for you and your teams. Training will typically be a 30-minute hands-on session to get you familiar with how the platform works.  For existing customers, contact your Edgescan CSM to organise training for you and your teams. Sessions with existing customers will typically be problem-based instead of a high-level training session. Either way, we can ensure you get enabled. - [Getting Started](https://kb.edgescan.com/knowledge/getting-started?hsLang=en#main-content) - [Quick Start](https://kb.edgescan.com/knowledge/getting-started?hsLang=en#quick-start) - [Prerequisites & Network Requirements](https://kb.edgescan.com/knowledge/getting-started?hsLang=en#prerequisites-network-requirements) - [Compliance Context](https://kb.edgescan.com/knowledge/getting-started?hsLang=en#compliance-context) - [Attack Surface Management](https://kb.edgescan.com/knowledge/attack-surface-management?hsLang=en#main-content) - [Concepts](https://kb.edgescan.com/knowledge/attack-surface-management?hsLang=en#concepts) - [Discovery Methods](https://kb.edgescan.com/knowledge/attack-surface-management?hsLang=en#discovery-methods) - [Asset Inventory](https://kb.edgescan.com/knowledge/attack-surface-management?hsLang=en#asset-inventory) - [Vulnerability Scanning](https://kb.edgescan.com/knowledge/vulnerability-scanning?hsLang=en#main-content) - [Enabling & Disabling Scanning](https://kb.edgescan.com/knowledge/vulnerability-scanning?hsLang=en#enabling-disabling-scanning) - [Scope & Targeting](https://kb.edgescan.com/knowledge/vulnerability-scanning?hsLang=en#scope-targeting) - [Setting Authentication](https://kb.edgescan.com/knowledge/vulnerability-scanning?hsLang=en#setting-authentication) - [DAST Scanning](https://kb.edgescan.com/knowledge/vulnerability-scanning?hsLang=en#dast-scanning) - [API Settings](https://kb.edgescan.com/knowledge/vulnerability-scanning?hsLang=en#api-settings) - [Scanning Complex Workflows](https://kb.edgescan.com/knowledge/vulnerability-scanning?hsLang=en#scanning-complex-workflows) - [Vulnerability Risk Ratings](https://kb.edgescan.com/knowledge/vulnerability-scanning?hsLang=en#vulnerability-risk-ratings) - [Additional Configurations](https://kb.edgescan.com/knowledge/vulnerability-scanning?hsLang=en#additional-configurations) - [Agentic PTaaS](https://kb.edgescan.com/knowledge/agentic-ptaas?hsLang=en#main-content) - [Overviews and Concepts](https://kb.edgescan.com/knowledge/agentic-ptaas?hsLang=en#overviews-and-concepts) - [Using Atomic](https://kb.edgescan.com/knowledge/agentic-ptaas?hsLang=en#using-atomic) - [Safety and Privacy](https://kb.edgescan.com/knowledge/agentic-ptaas?hsLang=en#safety-and-privacy) - [Human PTaaS](https://kb.edgescan.com/knowledge/human-ptaas?hsLang=en#main-content) - [Concepts & Methodologies](https://kb.edgescan.com/knowledge/human-ptaas?hsLang=en#concepts-methodologies) - [Scheduling PTaaS](https://kb.edgescan.com/knowledge/human-ptaas?hsLang=en#scheduling-ptaas) - [Platform Usage](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#main-content) - [Platform Navigation](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#platform-navigation) - [Asset Management](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#asset-management) - [Vulnerability Management](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#vulnerability-management) - [License Management](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#license-management) - [Credentials Vault](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#credentials-vault) - [Asset Blockers](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#asset-blockers) - [Reporting & Dashboards](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#reporting-dashboards) - [AI Insights](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#ai-insights) - [Compliance & Frameworks](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#compliance-frameworks) - [Additional License Details](https://kb.edgescan.com/knowledge/platform-usage?hsLang=en#additional-license-details) - [Platform Automation](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#main-content) - [Notifications & Events](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#notifications-events) - [Internal/Private Testing](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#internal-private-testing) - [API & Authentication](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#api-authentication) - [Scheduled Exports](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#scheduled-exports) - [Cloud Platforms](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#cloud-platforms) - [CloudHook](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#cloudhook) - [ITSM & Ticketing](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#itsm-ticketing) - [SIEM & SOAR](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#siem-soar) - [CI/CD & DevOps](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#ci-cd-devops) - [Communication Automation](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#communication-automation) - [Other Automations](https://kb.edgescan.com/knowledge/platform-automation?hsLang=en#other-automations) - [Organization Administration](https://kb.edgescan.com/knowledge/organization-administration?hsLang=en#main-content) - [Organization Setup](https://kb.edgescan.com/knowledge/organization-administration?hsLang=en#organization-setup) - [User Administration](https://kb.edgescan.com/knowledge/organization-administration?hsLang=en#user-administration) - [Roles Administration](https://kb.edgescan.com/knowledge/organization-administration?hsLang=en#roles-administration) - [Account Settings](https://kb.edgescan.com/knowledge/organization-administration?hsLang=en#account-settings) - [Organization Settings](https://kb.edgescan.com/knowledge/organization-administration?hsLang=en#organization-settings) - [Updates & Announcements](https://kb.edgescan.com/knowledge/updates-announcements?hsLang=en#main-content) - [2026 Updates](https://kb.edgescan.com/knowledge/updates-announcements?hsLang=en#2026-updates) - [2025 Updates](https://kb.edgescan.com/knowledge/updates-announcements?hsLang=en#2025-updates) - [2024 Updates](https://kb.edgescan.com/knowledge/updates-announcements?hsLang=en#2024-updates) - [2023 Updates](https://kb.edgescan.com/knowledge/updates-announcements?hsLang=en#2023-updates) - [API Changes](https://kb.edgescan.com/knowledge/updates-announcements?hsLang=en#api-changes) - [OWASP API 2019](https://kb.edgescan.com/knowledge/updates-announcements?hsLang=en#owasp-api-2019) [![Chill listening crop-3](https://kb.edgescan.com/hs-fs/hubfs/Edgescan-blac-logo.webp?width=68&height=55&name=Edgescan-blac-logo.webp "Chill listening crop-3")](https://www.edgescan.com) Copyright © 2026 Edgescan. 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