What are the SLA (Service Level Agreements) management settings?

The SLA Settings feature allows setting and managing SLAs based on risk. Users can filter and report on breached SLAs, with auto notifications for timely response to vulnerabilities.

Version Number: v1.0.1

Published Date: 13 May 2024

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The SLA Settings section is accessible to all users, allowing for the management of SLAs. You can access this feature through the drop-down menu on any page. The SLA manager enables users to set SLA targets based on either risk score or CVSS score.

For Risk Score SLA, targets can be defined across the 5 Risk Score categories (critical, high, medium, low, minimal). 

With CVSS Score SLA, users can specify a score range between 0.0 and 10.0 and set targets accordingly. In this example we set a SLA for CVSS scores between 7 and 10 and asked that within 10 days it be closed.

Next to each SLA, there are options for editing, deleting, and viewing violations. Clicking on "view violations" will take you to the vulnerability index page where you can see all vulnerabilities that breach the selected SLA. Users also have the ability to filter vulnerabilities based on SLA violations.

When a vulnerability surpasses its SLA, it will be showcased in the details section of the Vulnerability. Users also have the capability to customize reports to display SLAs that have been violated. Additionally, users can opt to receive notifications for breached SLAs by subscribing to SLA events. For further details on these events, please refer to our event information.

SLA Violation Event:

Automated alerts can now be set up for breached SLAs using the event manager.