--- title: How To Troubleshoot Role & Permission Issues? description: This article helps you diagnose and resolve common access problems in Edgescan related to roles and direct permissions. --- [Skip to content](https://kb.edgescan.com/knowledge/how-to-troubleshooting-role-permission-issues#main-content) English Show submenu for translations [![Edgescan Cybersecurity Platform | EASM + RBVM + PTaaS](https://kb.edgescan.com/hs-fs/hubfs/Logos/23LOGOS-thicker/Edgescan-Logo-Black.png?width=200&height=40&name=Edgescan-Logo-Black.png)](https://www.edgescan.com/) Open main navigation Close main navigation - English Show submenu for translations Search the Edgescan knowledge base - There are no suggestions because the search field is empty. 1. [Help Center](https://kb.edgescan.com/knowledge?hsLang=en) 2. [Organization Administration](https://kb.edgescan.com/knowledge/organization-administration?hsLang=en) 3. [Account Settings](https://kb.edgescan.com/knowledge/organization-administration?hsLang=en#account-settings) # How To Troubleshoot Role & Permission Issues? ## This article helps you diagnose and resolve common access problems in Edgescan related to roles and direct permissions. Version Number: v1.0.1 Published Date: 09 Dec 2025 \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ #### **Common Issues and Fixes** #### **1. User Cannot Access Certain Features** **Possible Causes:** - Missing role for the required feature. - Role assigned but insufficient for configuration tasks (e.g., Viewer instead of Configurator). - Direct Permissions override restricting access. **Solution:** - Check the user’s assigned roles in **User Management**. - Refer to the Role Capabilities & Permissions Matrix. - Add or adjust roles as needed. #### **2. User Has Too Much Access** **Possible Causes:** - Multiple roles combined unintentionally. - Direct Permissions granting extra capabilities. **Solution:** - Review all assigned roles. - Remove unnecessary roles. - Audit Direct Permissions and revoke extras. #### **3. Role Changes Not Taking Effect** **Possible Causes:** - Cached session or delayed sync with SSO. - Role update not saved properly. **Solution:** - Confirm changes were saved. - Ask the user to log out and log back in. - For SSO environments, verify IdP sync settings. #### **4. Migrating from Superuser** **Possible Causes:** - Legacy accounts still using deprecated Superuser role. **Solution:** - Remove Superuser role. - Assign equivalent roles based on responsibilities. - See Migration from Superuser to Roles. #### **Best Practices for Troubleshooting** - Always start by reviewing the **Role Matrix**. - Document changes for compliance. - Use **Direct Permissions** only when roles cannot resolve the issue. #### **Escalation** If issues persist: - Contact your organization’s Edgescan administrator. - Submit a support ticket with details of the user, roles, and permissions via the Edgescan platform or by emailing shout@edgescan.com - [Getting Started](https://kb.edgescan.com/knowledge/getting-started?hsLang=en#main-content) - [Quick Start](https://kb.edgescan.com/knowledge/getting-started?hsLang=en#quick-start) - [Prerequisites & Network Requirements](https://kb.edgescan.com/knowledge/getting-started?hsLang=en#prerequisites-network-requirements) - [Compliance Context](https://kb.edgescan.com/knowledge/getting-started?hsLang=en#compliance-context) - 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